All customers are obligated to read, agree to, and keep up-to-date on each of our policies. By obtaining and continuing to use our service, you are agreeing to all of the Tosting policies.
Please be aware that these policies may change at any time without advanced notice, though we will notify you of changes. If you have any questions, comments, or concerns with any of our policies, please contact us. We are happy to explain the reasons for any of our policies.
- General Refund Policy
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us. Refunds only apply to the money-back guarantee.
There are no refunds on domain name registrations, dedicated servers, colocation services, service add-ons, software licenses, setup fees, administrative fees, account credit balance, support or install fees.
- Web Hosting
All new Web Hosting accounts are covered by 30 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 45 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
* Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
- Reseller Hosting
All new Reseller Web Hosting accounts are covered by 30 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 30 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
- VDS and VPS Policy
All new VPS and VDS are covered by 14 days Money Back Guarantee. If you become dissatisfied with our services at any point within the first 14 days of holding an active account, we will issue a full refund of your money unless otherwise specified at, or prior to, the time of purchase.
Money-Back Guarantee isn’t valid for clients who violate any of our Service Policies. We have all the right to decline a refund when you are in violation.
Only server fee is refundable. Add-ons like Licenses, etc. are not subject to refund.
- Domain Name
Due nature of services, Domain names registration fees are not refundable unless otherwise specified at, or prior to, the time of purchase.